Return and Refund Policy
Right of withdrawal of the consumer buyer
In accordance with Article L 221-23 of the French Consumer Code, our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Please note that refusing to accept the package is not sufficient to express your wish to withdraw. Any refusal to accept the package will automatically result in the cancellation of your right of withdrawal and will not give rise to any return by us. You will be responsible for collecting the package by your own means.
To be eligible for a return and a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A discount may apply depending on the use made of the material.
To make a return, you must provide us with a receipt or proof of purchase.
There are certain situations where any refund will be systematically refused: (if applicable)
* Any irreparable damage to the hardware, even partial disassembly of the hardware, any physical modification (disabling the safe shutdown button, changing the fan, etc.) or to the system, such as erasing the system or its contents, activating the overclock, removing the SD card protected by a tamper-evident seal from the case without having been requested to do so by a technician and in writing, adding themes or ROMs outside our catalog directly to the SD card or performing an update without consulting us to verify its reliability, voids your warranty and, where applicable, your withdrawal period.
Refunds: (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund, in full or in part, will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 business days (excluding your bank's processing time).
Late or missing refunds: (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@retroxmania.com.
Exchanges: (if applicable)
We only replace items if they are defective or damaged upon receipt. If you would like to exchange them for the same item, please email us at contact@retroxmania.com.
Gifts:
If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping:
To return a product, you must send it by mail to: Retroxmania, Return Service, 24 Rue de vernouillet, MEDAN 78670 , France - accompanied by the following form, completed, dated and signed:
"I/we hereby notify you of my/our withdrawal from the contract for the sale of the goods/for the provision of services below:
Ordered on / received on:
Name of consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is notified on paper):
Date :"
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.